Returns & Exchanges
At Dismount Bike Shop, we want you to be fully satisfied with your gear. If your purchase isn't quite right, you can return or exchange unused items within 30 days of delivery in their original packaging.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in new, resellable condition.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, or visit our physical shop for an in-person return.
Receive Your Refund
Once our technicians inspect the returned gear, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing