Frequently Asked Questions
Everything you need to know about your ride and our shop.
What is the standard shipping time for bikes and gear?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while oversized items like bicycles may require additional handling time.
Do bikes arrive fully assembled?
Bikes shipped directly to your home arrive 85-95% assembled in a safety box. You will need to install the front wheel, handlebars, pedals, and seatpost. We recommend a professional safety check before your first ride.
What is your return policy?
We offer a 30-day return window for most unused items in their original packaging. Please note that bicycles that have been ridden or modified are not eligible for return unless a manufacturing defect is present.
Do you offer professional bike fitting services?
Yes, we offer both basic and advanced bike fitting at our physical location to ensure maximum comfort and performance. You can book an appointment through our service page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through select partners at checkout.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.